Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information. “Voluntarily provided” information refers to any information you knowingly and actively provide us when using our app and its associated services. “Automatically collected” information refers to any information automatically sent by your device in the course of accessing our app and its associated services.

Log Data
When you access our servers via our app, we may automatically log the standard data provided by your device. It may include your device’s Internet Protocol (IP) address, your device type and version, your activity within the app, time and date, and other details about your usage. Additionally, when you encounter certain errors while using the app, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data
Our app may access and collect data via your device’s in-built tools, such as:

• Location data
• Camera
• Notifications

When you install the app or use your device’s tools within the app, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:

• Name
• Email
• Date of birth
• Phone/mobile number
• Other profile data, including your interests and preferences
• Any other information you choose to provide

Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:

• Register for an account
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our app and platform’s core features and services
• for analytics, market research, and business development, including to operate and improve our app, associated applications, and associated social media platforms
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
• to comply with our legal obligations and resolve any disputes that we may have

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you consent to us accessing your social media profiles, we may combine information sourced from those profiles with information received from you directly to provide you with an enhanced experience of our app and services.

We automatically collect certain information, including:

At Pullce, we value the privacy and protection of our users’ data. We process user data accurately and confidentially, in order to provide users with a personalized and useful service. 

1-The data we process includes users’ purchase receipts, which we use to perform statistical analysis and generate savings recommendations based on your past purchases. These analyzes allow us to identify consumption patterns and offer specific savings advice, adapted to the individual needs of each user.

2-Transactional information: when you connect a bank account or credit card, we collect information about the transaction, such as details of the product or service, financial details and the date.

We use Pentadata Inc. as a third-party provider to collect financial data, this connection is made at banks, where our provider is allowed to access your transaction information and use it for inquiry only. It will only be used in Pullce to improve your experience in the app and to improve our services, giving you financial advice and showing you statistics and saving tips. You acknowledge and agree that your information will be processed in accordance with the third party provider’s Privacy Policy.

Examples of the types of information we receive include financial account information, information about account balance, information about credit accounts, information about loan accounts, information about investment accounts, identifiers and information about account owners, information about account transactions 

We use advanced data processing techniques to obtain relevant and valuable information about our users’ finances. These analyzes allow us to offer personalized and accurate recommendations to improve financial decision making, as well as provide lists of recommended products at lower prices, which can help you on the path to savings.

3-Usage and Device Information: We collect information about how you access our Services, including data about the device, the region and the language of the device. settings, browser type and application version. We also collect information about your activity on our Services, the pages viewed, the links you clicked, the products and services considered, and the page you visited.

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Request for deletion of data by the user

We respect the right of our users to request the deletion of their personal data. If a user wishes to delete their data, we promise to delete all information associated with that user within a period of less than 48 hours. To request the deletion of their data, users can use any of the following three ways:

1-Accessing our website pullce.com in the Contact section (https://pullce.com/contact), where the relevant channels will be displayed to be able to communicate with our support team.

2-Access the “Delete account” option in your Pullce profile, available in the application.

3-Send an email to contact@pullce.com from the email address associated with your account, requesting the deletion of your personal data.

Our support team will be happy to deal with any request related to data deletion and provide additional assistance if necessary.

At Pullce, we strive to ensure the confidentiality, security, and proper use of our users’ data. If you have any questions or concerns about our data procedures, deletion of information, or anything else related to privacy, we encourage you to contact our support team, who will be happy to assist you.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties
We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
• third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
• third parties to collect and process data
• an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

• Google Analytics to track cookies and to analyse how frequently persons visit our website, with a view of improving and optimizing our website and app;
• Azure as a hosting platform for the Pullce website and app

International Transfers of Personal Information
The personal information we collect is stored and/or processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities. The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information
Your choice:

By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our app or the products and/or services offered on or through it.

Information from third parties:
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access:
You may request details of the personal information that we hold about you.

Correction:
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination:
We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example serving particular content to your device), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches:
We will comply with laws applicable to us in respect of any data breach.

Complaints
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe:
To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies
Our privacy policy covers the use of cookies between your device and our servers. A cookie is a small piece of data that an app may store on your device, typically containing a unique identifier that allows the app servers to recognise your device when you use the app; information about your account, session and/or device; additional data that serves the purpose of the cookie, and any self-maintenance information about the cookie itself. We use cookies to give your device access to core features of our app, to track app usage and performance on your device, to tailor your experience of our app based on your preferences, and to serve advertising to your device. Any communication of cookie data between your device and our servers occurs within a secure environment. Please refer to our Cookie Policy for more information.We automatically collect certain information, including:

By using any of our Services, you acknowledge the privacy practices we describe You also acknowledge that you have read this policy

We respect the right of our users to request the deletion of their personal data. If a user wishes to delete their data, we promise to delete all information associated with that user within a period of less than 48 hours. In addition, in the Pullce app, we offer a “Delete Account” option, which allows users to delete their account entirely, resulting in the deletion of all associated data. Our support team is available to handle any request related to data deletion and provide additional assistance if necessary.